store policy
Payment methods
Payment via Invoice
At our store, you can only make payments by settling the invoice we send you. After placing your order, you will soon receive an invoice containing the details of your purchase and payment information. Please ensure that you pay the invoice within the specified timeframe to avoid delays in order processing and shipment.
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Deposit for custom-made daspletosaurus skull Orders
For special orders, such as personalized or custom-made skulls, a deposit may be required before we begin the production process. The exact deposit amount will be determined in consultation with you, depending on the nature of the special order and the agreed-upon terms.
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Payment Terms for Deposits
When a deposit is required, we will communicate the payment terms and deposit amount to you in writing. The deposit must be paid before we commence the production of the special skull. Once the deposit is received, we will start working to fulfill your requests and create the unique skull.
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Final Payment and Payment Completion
Upon completion of the skull and before we proceed with shipping, we will notify you of the order's fulfillment. At that time, we will also inform you of the remaining balance that needs to be paid before the skull is shipped. Once the full payment is received, we will securely package and dispatch the skull to you.
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Payments by Mutual Agreement
We understand that each order is unique, and we are always open to dialogue with our customers. If you have specific requests or questions regarding payments, please do not hesitate to contact us. We strive to meet your needs and provide a positive shopping experience.
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If you have further questions about our payment policy or any other aspects of your purchase, we are here to assist you. We look forward to providing you with a beautiful and unique daspletosaurus skull that meets all your expectations.
RETURNS POLICY
Return Policy for daspletosaurus Skull
We strive to deliver high-quality products that are carefully crafted with attention to detail. Each daspletosaurus skull is custom-made in consultation with the customer to meet their specific preferences. Due to the unique and personalized nature of each piece, returns are not possible unless there is damage during transit or manufacturing defects.
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Defects and Damage
If you notice any defects or damage upon receiving the skull, please contact us immediately within 30 days of receipt. Provide us with photos of the damaged skull and any damaged packaging, so we can assess the situation. We will do our best to address any issues and provide you with a satisfactory resolution.
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Quality of Workmanship
We take great care to deliver the highest quality when crafting the skull. However, as each piece is handmade, minor variations may occur compared to the displayed images. These variations are not considered defects but rather signs of artisanal craftsmanship that make each piece unique.
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Cancellations
Due to the custom-made nature of the skull, cancellations can only be accepted within [number of days] after placing the order. Please contact us immediately if you wish to cancel your order, and we will do our best to process your request.
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No Exchanges or Returns
Due to the personalized nature of the skull, we cannot accept exchanges, returns, or refunds except in cases of defects or damage as described above.
We want you to be satisfied with your purchase, so if you have any questions or concerns, do not hesitate to contact us. We are here to assist you and provide you with a great shopping experience.
SHIPPING POLICY
Shipping Policy for daspletosaurus skull
Thank you for choosing our custom-made daspletosaurus skull. We are excited to create a unique piece tailored to your preferences. Please read the following shipping policy to understand how we handle the shipping process.
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Order Processing and Production Time
As each skull is custom-made and handcrafted, the production process will begin upon receiving your order and confirmation of the design details. The production time may vary, but it is typically around 3 months, depending on the complexity of the design and any special arrangements.
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Shipping Methods
We are committed to ensuring the safe and timely delivery of your custom-made skull. We utilize reliable shipping carriers to ship our products both domestically and internationally. The shipping method will be selected based on your location and the best available options at the time of shipment.
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Shipping Costs
Shipping costs will be calculated at the checkout based on your shipping address and the weight and dimensions of the skull. Please note that additional customs duties or taxes may apply for international shipments, and these will be the responsibility of the customer.
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Order Tracking
Once your custom-made skull is ready for shipment, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your order.
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Shipping Time
The shipping time will vary depending on your location and the shipping method selected. Domestic shipments usually take between 3 to 5 workdays, while international shipments may take longer.
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Delivery
Upon delivery, please inspect the package carefully for any signs of damage. If you notice any damage to the package or the skull, please notify the delivery personnel and contact us immediately. We will work with you to address any issues and ensure your satisfaction.
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Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or misdeliveries caused by incorrect or incomplete shipping information.
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International Shipping
For international shipments, please be aware that customs processes may delay the delivery of your skull. Additionally, any customs duties, taxes, or fees imposed by your country's authorities will be the responsibility of the customer.
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Shipment Delays
While we make every effort to deliver your skull, within the estimated timeframe, unexpected delays may occur due to factors beyond our control, such as customs processing or shipping carrier issues. In such cases, we will keep you informed about the status of your order and work diligently to minimize any inconvenience.
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If you have any questions or concerns regarding the shipping process, feel free to contact us. Your satisfaction is our priority, and we look forward to providing you with a unique and stunning custom-made daspletosaurus skull.